Glamour Bunny strives, on a best efforts basis, to handle all orders in a way that allows for dispatch within 48 hours, but no later than 3 working days after receipt of the payment. Glamour Bunny is however not obliged to do so in a legal sense.
We as Glamour Bunny do not deliver ourselves. Deliveries will be done by third party couriers. Be aware of national / local import duties and other requirements for the delivery of your order.
If an order cannot be shipped completely, the order won't be sent at all, unless consultation with the customer has taken place. In case the delivery of an order is delayed because (part of) the order is (temporarily) out of stock or for other reasons, or in case an order can't be processed (completely), the customer will receive a message within 7 working days after placing the order. In that case, the customer has the right to cancel the order free of any charge. Glamour Bunny will then arrange an immediate and complete refund.
Cancellation / Return policy
In accordance with the Customer Rights Act 2015 and in addition to the Consumer Contracts Regulations 2013, you have the right to return your order of new items within 30 days onwards from the receipt of the items of the respective order, without having to pay a fine and without giving reasons. You have the possibility to receive the order amount back. In that case, Glamour Bunny will also credit the already charged costs for delivering the order on the specified delivery address.
All items can be exchanged or returned. To all items applies: “Money back if not satisfied”. The only condition is that you send your return back within 30 days after receipt and that the following requirements are met:
a. Announcing an exchange
You always have to let us know in advance that you wish to exchange an item. Please e-mail us and do mention your order number: firstname.lastname@example.org. Within 1 working day (Mo – Fri 8 am – 5 pm, with the exception of national holidays), we will confirm your exchange request.
b. Following return instructions
Please select the reason for return on the return form. Payments by Credit Card or PayPal are only refunded on your Credit Card or PayPal account. Also please make sure that the article is sufficiently packed and add the return form to your return shipment, otherwise we can’t process your return. You can cut off the address strip and put it on your return package. You can bring your return package to the nearest post point. As customer you are responsible for the costs of the return shipment.
The item you are returning has to be in its original state and in an unworn condition, without any smell of perfume, perspiration or cigarette smoke or any other signs of wearing. Labels/hangtags have to be attached and in case there is a hygiene strip, it must still be included in the article. The packaging has to be undamaged and in an impeccable condition. Returned items with a ripped/damaged packaging and/or without labels/hangtags, that can’t be sold anymore to our opinion, won’t be accepted by us.
Please make sure that you don’t use too much perfume or make up while trying on clothes and that the items won’t get damaged by any jewelry.
Glamour Bunny reserves the right to reject return orders and/or to charge a fee for repair or because of a reduction of the sales value, on the basis of the aforementioned points or suspected use of the items.
After the receipt of your return order, we will check the items on the aforementioned points. As soon as possible, but at latest within 5 working days, you will receive an e-mail with a confirmation of receipt. Immediately, but at least within 7 working days after return receipt, Glamour Bunny will refund the purchase money of the returned item(s) if / to the extent same are in line with Glamour Bunny’s return policy as set out in anteceding sections of this Article 7. The refund is excl. charged shipping costs. The return costs have to be borne by the customer (as well).
Return orders always have to be sufficiently stamped. These costs have to be borne by the customer. Return orders which are insufficiently stamped will be rejected at all times.
The shipping costs of orders that were shipped for free won’t be reclaimed after return receipt.
Glamour Bunny is not responsible for lost return orders. The customer him-/herself hast to make sure that the return order is packed and shipped properly.
We do our best to describe and present our products on our website in the best possible way. If you are not completely satisfied with your purchase anyhow, you can return the item(s) to us in their original condition. To all purchases, except for the ones mentioned in article 7 sentence (including discounted / sale items) applies: money back if not satisfied.